At OnePoundEmail, we understand that the stability and reliability of our services depend on the resilience of the infrastructure we use. While such a scenario is highly unlikely, it's crucial for us to plan for all eventualities to ensure your email hosting experience remains seamless and secure.

Our Current Plan

To mitigate risks associated with the unexpected loss of an infrastructure provider, we’ve outlined a proactive approach:

• Backup Strategy: Automated local backups are performed on the 1st of each month. While these backups may not fully meet the needs outlined in this article, they can assist with reactivating terminated services within their retention period. Additionally, automated incremental remote backups are taken daily, stored on a secure server in London, United Kingdom, and retained for 7 days.
• Migration Preparedness: Our team is prepared to migrate services to alternative providers swiftly, ensuring minimal disruption to your experience.

Immediate Steps

If our primary infrastructure provider were to vanish suddenly, here’s what you can expect:

1. Relocating Services: If something unexpected happens, we’ll quickly put our recovery plans into action and move your services to a reliable provider within the UK or EU.

2. Keeping You Informed: We’ll let you know right away about what’s going on and how we’re working to get things back to normal, via email and on our website.

3. Restoring Access: While we can’t promise instant access if a provider disappears, we’ll focus on getting everything back up and running as soon as possible.

Minimising Risk

Your data’s safety is our top priority. To ensure robust protection and service continuity, we’ve implemented the following measures:

• Secure Data Storage: All stored data is encrypted both in transit and at rest, ensuring that unauthorized access is virtually impossible.
• Continuous Monitoring: Our systems are under constant monitoring, allowing us to detect and address potential issues before they escalate into significant problems.
• Planned Improvements: We are actively working on implementing advanced backup systems and additional redundancy to further bolster our readiness.

Your Role in Ensuring Continuity

While we take every precaution to protect your data, you can contribute by:

• Keeping your contact details up to date so we can notify you during emergencies.
• Downloading critical emails or creating local backups periodically.

Final Thoughts

At OnePoundEmail, your trust is our top priority. Although the chances of an infrastructure provider vanishing are slim, our contingency plans ensure that even in such extreme circumstances, your email hosting experience remains reliable.

If you have any questions or concerns about our disaster recovery processes, please don’t hesitate to contact us.