Knowledge Base

What is the uptime guarantee for OnePoundEmail's email hosting service?

At OnePoundEmail, we understand that uptime is critical for your business. That's why we strive to provide reliable email hosting with a 99% uptime guarantee for POP, IMAP, and SMTP services.

This guarantee means that we guarantee our email hosting service will be accessible and operational at least 99% of the time. If we fall short of this uptime guarantee, we will issue a credit to your account based on the length of the downtime.

It's important to note that our uptime guarantee applies only to our email hosting services and does not cover any issues that may arise due to third-party services or your internet service provider (ISP). Additionally, any scheduled maintenance or service disruptions for upgrades or improvements are not included in the calculation of uptime.

To monitor our uptime performance, we use advanced monitoring tools that alert us to any service disruptions or issues. In the event of an outage, we work quickly to restore service and minimize downtime.

We take our uptime guarantee seriously and strive to provide reliable email hosting services to our customers. If you have any questions or concerns about our uptime guarantee, please don't hesitate to contact our support team.

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