Knowledge Base

What is the refund policy for OnePoundEmail's email hosting service?

At OnePoundEmail, we want to ensure that our customers are satisfied with the services they receive. We offer a refund policy for our email hosting service that aims to provide our customers with a fair and reasonable refund process. Here are the details:

Refunds are only available for cancellations requested within the first 14 days of service. If you cancel your service within this time frame, we will provide a full refund of the hosting fees paid for the first 14 days of service.

Please note that there are no refunds for domain name registrations, transfers, renewals or payments made via cryptocurrency.

To request a refund, please submit a ticket to our support team. We will review your request and respond as soon as possible. If your refund request is approved, we will process the refund within 7 business days.

We understand that sometimes circumstances change and customers may need to cancel their services. We strive to make this process as easy and straightforward as possible. If you have any questions about our refund policy or need assistance with cancelling your service, please contact our support team through our ticketing system or live chat.

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