Knowledge Base

How do I contact support for assistance with my email hosting service?

At OnePoundEmail, we strive to provide excellent customer service and technical support to all of our email hosting clients. If you ever need assistance with your email hosting service, we offer several ways to get in touch with our support team.

  • Submit a support ticket: You can submit a support ticket by logging in to your account on our website and clicking on the "Support" tab. From there, you can submit a detailed description of your issue, and our support team will get back to you as soon as possible.
  • Live chat support: We offer live chat support during our business hours, Monday to Friday, from 9 am to 5 pm UK time. To access our live chat support, simply click on the chat icon on the bottom right-hand corner of our website.
  • Email support: You can also email us at Our support team will respond to your email as soon as possible.

When contacting our support team, please provide as much detail as possible about your issue, including any error messages you may be receiving. This will help our support team diagnose and resolve the issue more quickly.

Please note that our support team is available to assist with any issues related to your email hosting service, including setup, configuration, and troubleshooting. If you have any questions about billing or account management, please contact our sales team.

We value your business and are committed to providing prompt and effective support to ensure your email hosting service is running smoothly.

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