Dear OnePoundEmail Users,

We are making important changes to our communication methods to ensure better customer service and protect the integrity of our email systems.

Previously, we used an unmonitored noreply@ email address to send important service information. However, we have noticed that many customers were replying to these emails, which were not being monitored. As a result, issues brought up through these responses went unresolved.

To address this, we are phasing out the use of our noreply@ email address. Going forward, all service-related communications will come from monitored email addresses, ensuring that any replies or questions you send receive the attention they deserve from our support team.

In addition, we are also implementing a new policy regarding email bouncebacks. If we notice that emails to your registered address bounce back repeatedly, your account may be marked as inactive. This step is necessary to maintain the integrity of our email relay system and prevent issues for other users.

If your account is marked inactive due to email bounces, you may contact us once the issue is resolved to reactivate your account.

Thank you for your understanding as we make these improvements to better serve you.